FAQ

Genereal Questions

Where are Yemhys manufactured?
Our shoes are completely produced by hand in Turkey.
What meterials do you use?
We only use 100% premium leather for the manufacture of our shoes.

Shipping & Returns

Does Yemhys offer free shipping on all orders?
We do! All the shipments are delivered via DHL Express.
When will my order ship out?
All shipments are shipped the day after your order.
When will I recieve my order?
The average delivery time is 2-4 working days after you placed your order.
Can I track my order?
Upon placing your order, you will be sent a validation e-mail and you can follow your package with a tracking link and number.
What is return policy?
Yemhys accepts product returns. After you have received your order, you can return the product within 14 days as undamaged and unharmed in its original state. If you have any questions feel free to contact us at help@yemhys.com.
How do I return an item?
For product returns, it is enough to send an e-mail to this address:help@yemhys.com. We will deal with the rest.

Sizing & Care

How do Yemhys fit?
All Yemhys products are in European size, you can find your shoe size on the table.
How do I care my Yemhys?
Full Grain/ Hi Shine Leathers:
To remove dirt, wipe gently with a dry cloth to remove any dried-on dirt and dust.  Then dampen the cloth with warm water and wipe again.  Allow leather to dry naturally, away from direct sunlight and direct heat sources (like heat vents) that can dry out the leather.
Use a high quality cream polish that matches the shoe colour, then buff to a shine.
Avoid liquid shoe polishes and silicone sprays.
Suede/ Nubuck Leathers:
To clean, use a rubber eraser to remove dirt and smudges.  Then brush lightly with a soft brush specially for suede and nubuck products.
Care should be taken to brush in the same direction.  If you brush in different directions, some suedes will give the appearance of being two different colours.
Never use a wire brush or polish on suede or nubuck (some suede brushes do have wire in the center, which is specifically made for use on suede).
Follow up with a silicone spray for water and stain resistance

 Payment Gift Cards

What forms of payments does Yemhys accept?
Yemhys.com accepts payments via Visa, Mastercard, and American Express.
Where  can I buy a Yemhys Gift Card?
Yemhys Gift Cards can be purchased here.
Are gift cards refundable?
Unfortunately, we do not accept the return of gift cards.
 
+
EU US UK
40 7 6.5
41 8 7.5
42 9 8.5
43 10 9.5
44 11 10.5
45 12 11.5
46 13 12.5
EU US UK
35 5-5.5 2.5-3
36 6-6.5 4-4.5
37 7-7.5 5-5.5
38 7.5-8 5.5-6.5
39 8.5-9 6.5-7
40 9.5-10 7.5-8
41 10 8.5
42 11 9
43 12 9.5

Still have questions? We're happy to help. help@yemhys.com